In the present paper, the focus is on the process of determining effective key indicators in ITIL (Information Technology Infrastructure Library), and is provided an overview of the most popular key performance indicators. ...
In the present paper, the focus is on the process of determining effective key indicators in ITIL (Information Technology Infrastructure Library), and is provided an overview of the most popular key performance indicators. ...
The aim of this article is to suggest a way for adopting a strengthened risk management in the ITIL (Information Technology Infrastructure Library) framework which will be based on specific guidelines without changing the ...
2012-2023